inplay Privacy Policy

What We Collect and Why

When you create an account or use the inplay platform in the Philippines, we collect certain personal information to deliver our services safely and compliantly. Understanding what data we gather and the reason behind each type helps you make informed decisions about your account.

Account and Identity Data

Full name, date of birth, and nationality collected at registration to verify your eligibility as a Philippines-based player aged 21 and above.
Government-issued ID details and a selfie photo may be requested during identity verification to meet our legal obligations and prevent fraud.
Your registered email address and mobile number are used to communicate account updates, security alerts, and service notifications.
A securely hashed version of your password is stored — we never store your actual password in plain text.
Any changes to your account profile are logged with a timestamp to maintain an accurate account history for your protection.

Payment and Transaction Data

Payment method details such as e-wallet account references and bank account information are collected to process deposits and withdrawals in Philippine pesos (PHP).
We do not store full card numbers or CVV codes — all payment processing is handled by PCI-compliant third-party payment processors.
A complete record of your deposits, withdrawals, bets, and game activity is maintained to support account queries and regulatory reporting requirements.
Transaction records are retained for the period required under applicable Philippine law and our licensing obligations.
If a chargeback or disputed transaction is raised, relevant transaction data will be shared with the relevant payment provider to resolve the matter.

Device and Usage Data

We collect technical data including your IP address, device type, operating system, browser version, and mobile app version each time you access the platform.
Session data such as login times, pages visited, features used, and session duration help us identify performance issues and improve the platform experience.
Geolocation data at the country level is checked to confirm that access originates from the Philippines and to comply with regional licensing restrictions.
Crash reports and error logs from the inplay mobile app are collected anonymously to diagnose technical faults quickly.
This technical data is never used to build advertising profiles or sold to third-party marketing networks.

Support and Communications Data

When you contact our support team, we record the conversation content, the channel used, and the resolution outcome to maintain service quality.
Feedback, complaints, and responsible gaming requests are logged separately and handled with additional care to protect player welfare.
If you opt in to platform notifications, we store your communication preferences so we only send you the updates you have agreed to receive.
You can update or withdraw your communication preferences at any time directly from your account settings.
Support records are retained for a minimum period required to handle any follow-up queries or regulatory inquiries relating to the same matter.

How Your Data Is Used and Protected

Every piece of data we hold serves a clear, lawful purpose. We apply strict technical and organisational measures to keep your information safe throughout its lifecycle on our platform.

Platform Security

All data transmitted between your device and our servers is protected by TLS encryption. Access to personal data within our systems is restricted to authorised personnel only, with role-based access controls enforced at every level.

Identity Verification

We use your identity data to confirm you are a real, eligible person based in the Philippines. This protects both you and the platform from fraud, underage access, and money laundering activity, in line with our licensing requirements.

Service Improvement

Aggregated and anonymised usage data helps our team understand which features players use most, where friction points exist, and how to prioritise new developments — so your experience on inplay keeps getting better over time.

Data Sharing — Who Can See Your Information

Payment processors: We share the minimum necessary payment data with regulated, PCI-compliant payment providers to process your PHP transactions securely.
Identity verification providers: Your ID documents may be reviewed by a licensed KYC verification partner operating under strict confidentiality obligations.
Regulatory authorities: Where required by Philippine law or our gaming licence, we may be obligated to disclose account or transaction data to the relevant authority.
No advertising networks: We do not share, rent, or sell your personal data to any advertising platform, data broker, or marketing network — ever.
Service providers: Limited technical data may be shared with cloud infrastructure and analytics partners who are contractually bound to use it only to support our platform operations.

Your Rights as a Philippines Player

As a registered player on inplay, you have clear rights over your personal data. You can exercise any of the following rights by contacting our support team directly through your account.

Right to Access

You can request a copy of all personal data we hold about you at any time. We will respond within the timeframe required under applicable Philippine data protection law.

Right to Correction

If any of your personal data on file is inaccurate or out of date, you have the right to request a correction. Many details can be updated directly in your account settings.

Right to Erasure

You may request deletion of your personal data subject to our legal retention obligations. Data required for regulatory, fraud prevention, or dispute resolution purposes may be retained for the required period.

Right to Object

You can object to your data being used for any optional processing activities beyond what is strictly necessary to operate your account and comply with the law.

Data Portability

Where technically feasible, you may request your personal data in a structured, machine-readable format so you can transfer it to another service provider of your choice.

Withdraw Consent

If you previously gave consent for optional data uses such as promotional notifications, you can withdraw that consent at any time without affecting your ability to use the core platform.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations applicable to players in the Philippines. The effective date at the top of this page will always reflect the most recent revision. Continued use of the inplay platform after any update constitutes acceptance of the revised policy. For any questions about how we handle your data, please visit our FAQ page or reach out through your account support channel.